Why Is My EE Router Flashing Aqua? 6 Ways To Fix It

Do you know what the flashing aqua light on your EE router means? There are many users who are confused about this issue and are not sure what it means and how to fix it.

In this article, we are going to explain the meaning of the EE router flashing aqua light. Then we are going to offer some simple solutions on how to fix the issue.

Why Does The Aqua Light Flash On EE Router?

A flashing aqua light on your EE router indicates that there is no broadband connection on your line. The router is detecting either a problem with the broadband cable not being plugged in or a broader issue with the broadband service itself.

Key Points To Understand:

  1. The flashing aqua light on your EE router primarily indicates that the router is unable to establish a broadband connection. This can happen for various reasons, from simple cable disconnections to service disruptions.
  2. Your router, after it detects a problem, can’t make a difference between a disconnected broadband cable and other broadband service issues. Therefore, whether it is a physical disconnection or a service outage, the router will start flashing aqua light.
  3. The router also uses the flashing aqua light as a general signal for a range of broadband connection problems, without specifying the exact cause.

Simple Steps To Fix The Flashing Aqua Light

The following solutions have been selected to help you fix the flashing aqua light on your EE router.

Check Your Broadband Connection

The DSL cable connects your router to the phone line, and any issues here can directly impact your broadband connection.

What to do:

  • Check the cable that connects your router to the phone socket.
  • Make sure it is firmly plugged in at both ends.
  • Look for any signs of damage to the cable. If you find any, replace the cable.

Restart Your Router

Restart your EE router

Restarting your router can solve many connectivity issues and help your router re-establish a broadband connection.

What to do:

  • Turn off the EE hub using the power button.
  • Wait for about 2-3 minutes before turning it back on.
  • Give the hub some time to go through its startup process and connect.

Check For Service Outages

Sometimes the issue is not with your equipment but with the service provider. EE may be experiencing outages that affect your connection.

What to do:

If there is an outage, see whether you can find the expected resolution time and check your connection again later. Now, there is nothing you can do to fix the issue. Every troubleshooting step will fail at this point. However, when EE resolves the issue on their end, everything should get back to normal.

Check Physical Line Issues

Problems with your physical phone line can disrupt the broadband connection.

What to Do:

  • Inspect the phone line for any visible damage or disconnection.
  • Check the socket where the DSL cable plugs into the wall. Make sure it is not loose or damaged.
  • If you notice any issues with the line or socket, contact EE support.

Reset Your Router

A factory reset can resolve deeper issues within the router’s settings that might be causing the connectivity problem.

factory reset button on EE Smart Hub

However, before you continue with this step, it is important to know that all the custom settings like the WiFi name and password, port forwarding rules and similar will be erased. This procedure requires logging into the EE router and setting up the hub again.

What to do:

  • Find the reset button on your Hub (usually a small, pinhole button).
  • Use a paperclip or something similar to hold down the reset button for about 10 seconds.

Contact EE Support

Contact EE support

If you have tried all the solutions presented above and the hub aqua light is still flashing, it is possible that the issue is more complex. In that case it is best to get in touch with EE support.

What to do:

  • Contact EE support.
  • Be ready to explain the problem in detail.

Frequently Asked Questions

Does a flashing aqua light on my EE router indicate a hardware problem?

Not necessarily. A flashing aqua light often indicates a connectivity issue rather than a hardware problem. Check your DSL cable and broadband connection first before considering hardware issues.

How long should I wait after restarting my EE router with a flashing aqua light?

After restarting your EE router, wait a few minutes to allow it to re-establish a broadband connection. If the aqua light continues to flash after this period, you should follow the troubleshooting steps described above.

Can incorrectly configured settings cause my EE router to flash aqua?

Yes, incorrect router settings can affect the broadband connection, leading to a flashing aqua light. A factory reset can help resolve such issues, but you will need to reconfigure your settings afterward.

Why is my EE router not connecting?

The EE router might not connect due to several reasons, such as issues with the DSL cable, broadband service outages, incorrect router settings, or physical line problems. Check your cable connections, restart the router, and look for service outages. If the problem persists, consider a factory reset or contact EE support.

What light should be on on my EE router?

Ideally, your EE router should display a solid blue light, which indicates a normal and healthy broadband connection. Any other EE router light, such as a flashing aqua light, suggests a connectivity issue that needs troubleshooting.


In this article, we have explored how to fix the issue of a flashing aqua light on your EE router, indicating broadband connection problems.

We have provided practical solutions, from checking cables to contacting EE support. By applying these steps, you can quickly restore your internet connection. Remember, for persistent issues, make sure to contact EE support.