If you are an Eero user, the term Eero red light of death might be something you have already heard or you are just experiencing the issue. This is a common issue that many users have faced, but luckily, there is nothing to worry about!
In this article, we are going to see what the Eero red light means, why it happens, and how you can fix it.
What Is The Eero Red Light Of Death?
The Eero red light of death is a term used to describe the state when the Eero device displays a solid red light.
The Eero lights tell use more about the status of the network and the red light is an indicator that something is wrong with your network or device. It can be a frustrating experience, especially if you are in the middle of something important and your internet connection suddenly drops.
What Does The Eero Red Light of Death Mean?
When your Eero device shows a red light, it means that it is not connected to the internet, the Eero has lost its connection.
There are a few different reasons for this:
- Internet outage from your Internet Service Provider (ISP)
- A problem with your modem or router
- An issue with the Eero device itself
How To Fix The Eero Red Light Of Death
Now that we know what it means, let’s find out how you can fix it.
Check Your Network Status Using The App
The Eero Home WiFi System App can be used to check your network health. You can easily use it to see if there are any issues causing the Eero red light.
- Install the Eero Home WiFi System App
- Login with Eero account details
- No account? Create one.
- Launch the app to see the health of your Eero network
- Possible messages about the health of your network:
- EVERYTHING LOOKS GOOD.
- CHECK A SPECIFIC EERO.
- CONNECTING TO THE INTERNET.
- INTERNET OUTAGE.
- INTERNET CONNECTION ISSUE.
Based on the messages you will know what is causing the Eero red light of death and what to do.
Check For Internet Outage
The first step in troubleshooting the Eero red light of death is to check if there is an internet outage in your area.
Contact your Internet Service Provider (ISP) or visit their website to see if they have reported any outages. If there is an outage, you will have to be patient until your ISP fixes the issue.
Once they fix the issue, everything should get back to normal and the red light on your Eero should disappear.
Restart Your Modem And Router
If there is no internet outage, the next step is to restart your modem and router.
To do this properly you need to unplug the power cables from both devices, wait for about 30 seconds, and then plug them back in.
Wait for the devices to fully restart and check if the Eero device light turns solid white. Initially you should notice the white blinking light on your Eero but it should turn solid white once it connects.
Check The Power Source
If restarting your modem and router doesn’t resolve the issue, the next step is to check the power source and the connections.
Make sure that everything is properly connected to the power source and your modem or router. Check whether there are any loose connections.
Check The Ethernet Cable And Ports
Make sure that your Eero and the modem are connected via an Ethernet cable. Check that the Ethernet cable is properly plugged into both the modem and the Eero.
NOTE: You should hear a clicking sound when the cable is inserted into the Ethernet port.
To check this try to pull out the cable gently and if it drops out plug it back in. Hearing a clicking sound means that the Ethernet cable is connected firmly.
Reconnect The Eero Via The Home Wifi App
Here’s how you can take out and then put back your Eero using the Eero Home WiFi System App on your phone:
- Open the Eero app on your phone.
- Find and click on the Eero you want to remove.
- Go to “Advanced.”
- Click on the specific Eero you are dealing with.
- Choose “Remove from network“, and then click “Remove” again to make sure.
- You will see that the Eero is gone from the list.
- Now, look at the top right of the app and click on the blue plus sign.
- Choose “Add or replace Eero devices.“
- Click on “Add Eero device.“
- Once the app finds the device, you will be asked to name it based on the room it’s in, or you can make up your own name.
- And that’s it! Your Eero is back on your network.
Lastly, check if the red light on your Eero is still on.
Make Sure Your Eero Device Is Up-To-Date
Sometimes, connectivity issues can be a result of an outdated firmware. Therefore, you need to check if there is a new firmware version for your Eero. Update it to the latest version if there is one. You can do this through the Eero app on your smartphone or tablet.
Here is a simple step-by-step guide on how to check for and update your Eero firmware:
- Open the Eero App
- Find the Eero app on your phone or tablet and tap to open it.
- Go to Settings
- Find the Settings icon in the bottom right corner of the app, and tap on it.
- Check for Software Updates
- In the Settings menu, find and tap on “Software Updates.”
- Update if Available
- If there is an update available, you will see an option that says “Update available.” Go ahead and tap that to update your Eero network to the latest OS version.
NOTE: If you don’t see the “Update available” option, don’t worry. It just means that the latest firmware is already installed
Contact Your ISP Or Contact Eero Support
If you have checked all the connections and restarted your devices but the Eero red light of death is still there, it may be time to contact your Internet Service Provider (ISP).
They can provide information on any internet outages in your area or changes to your internet settings that may be affecting your network.
Finally, if none of the above steps resolves the issue, it is time to contact Eero support. They have a team of experts who can help you troubleshoot the problem and provide a solution. You can contact Eero support through their website or by calling their customer service hotline.
Frequently Asked Questions
The red light of death on Eero is a known issue that some users have experienced. The good thing is that it is easily fixable with the troubleshooting steps presented here or with the assistance from Eero support.
Yes, outdated firmware can sometimes cause connectivity issues, leading to the Eero red light. Make sure your Eero device is updated to the latest firmware version.
Resetting the Eero device to factory default settings can sometimes resolve the red light of death issue. However, it should be considered a last resort after other troubleshooting steps have been taken.
Conclusion
The Eero red light of death can be a frustrating experience, but with the right steps, you can resolve the issue. Remember to check for internet outages, restart your modem and router, check the Eero device, and contact Eero support if needed.
Don’t let the red light of death ruin your day – take action and fix it today!
