AT&T WiFi Passpoint Explained: A Detailed Guide

These days, staying connected is more important than ever. That is where AT&T WiFi Passpoint comes in! It lets you switch between AT&T cell service and Boingo Wi-Fi easily, without needing passwords. It is like one big Wi-Fi that’s always with you.

In this article, we are going to explain what AT&T WiFi Passpoint is, how you can connect to it, and troubleshooting tips if you experience any issues. Let’s begin!

AT&T Wifi Passpoint Advantages

There are several advantages we have to mention now:

  • It is easy to use. No need to search for Wi-Fi spots or type in passwords.
  • It is safe. Your data stays secure while you are connected.
  • It is fast. These networks are usually quicker than regular Wi-Fi.
  • It is included in your plan. If your AT&T plan covers Wi-Fi, using Passpoint won’t cost you extra.

How Does AT&T WiFi Passpoint Work?

Here is the simple process:

  1. Your device connects to a Wi-Fi network that has Passpoint. You will find these mostly in airports, hotels, cafes, and public spots.
  2. Your AT&T details are sent to the network automatically and safely, so your info is secure.
  3. Once your details are checked and okay, you get Wi-Fi access. You can surf the web, watch videos, and do everything you would do with your home Wi-Fi.

How To Connect To AT&T Wifi Passpoint

Connecting to AT&T WiFi Passpoint is designed to be simple and straightforward. However, it is important to follow the right steps.

Check Whether Your Plan Includes WiFi Passpoint

It is important to know that not all AT&T plans include WiFi Passpoint access. Therefore, the first step is to check your plan features.

Use the AT&T mobile app or visit their official website and login into your account. Check your plan details to make sure WiFi Passpoint is included.

If you are still not sure about that, get in touch with the AT&T customer support.

Enable Wifi On Your Device

WiFi must be enabled on your device in order to find and connect to any WiFi network, including AT&T WiFi Passpoint.

Go to the settings menu on your device, find the WiFi settings, and make sure the WiFi toggle is switched on. This allows the device to search for available networks.

WiFi must be enabled on your device

Select The AT&T Wifi Passpoint Network

This network name may appear under different names on the list of available networks.

Look for a network named “attwifi”, ”AT&T WiFi Passpoint”, or a similar variation. This is the network you want to connect to.

Enter Your AT&T Credentials

AT&T Passpoint is a secure network and it requires your AT&T login details for access.

After you select the AT&T Passpoint network, you should be asked to enter your AT&T username and password.

NOTE: This is the same information you use to log into your AT&T account.

Confirm The Connection

Make sure that your device is connected to the network. This means that all previous steps were successful.

Device is connected to AT&T WiFI Passpoint

After you enter your username and password, wait for a confirmation message or check the WiFi icon on your device. The notification or a change in the WiFi icon will indicate a successful connection.

Troubleshooting Connectivity Issues With AT&T Wifi Passpoint

Do you have any problems connecting to AT&T Passpoint? You have nothing to worry about. Most connectivity issues can be resolved with a few simple steps.

Restart Your Device

Restarting your device can clear temporary software glitches and refresh your network connections.

Power off your device completely. Wait for about 1-3 minutes before turning it back on. After the device restarts, try to connect to the AT&T WiFi Passpoint network again.

Forget And Reconnect To The Network

Sometimes your device will store outdated or incorrect settings for a network. Forgetting the network is the best solution in this case.

Go to the WiFi settings on your device. Find the AT&T WiFi Passpoint network, and select “Forget this Network”. After that, reconnect to it by entering your username and password.

Check Account Status And Plan Inclusions

Your ability to access WiFi Passpoint depends on your specific AT&T plan and account status.

Log in to your AT&T account through the website or mobile app. Confirm that your plan includes WiFi Passpoint and that your account is in good standing.

Update Device Software And AT&T Settings

Having the latest software installed on your device ensures optimal performance and compatibility with AT&T services.

Check if there are any available updates for your device operating system. Also, make sure that your AT&T settings are up to date by visiting the AT&T website or contacting their customer support.

Contact AT&T Customer Support

contact ATT support

Sometimes, the issue is not with the device but with your ISP. In that case a more technical expertise may be necessary.

Contact AT&T’s customer support. Describe your issue in detail and follow any additional troubleshooting steps they suggest.

Frequently Asked Questions

Where can I use AT&T WiFi Passpoint?

You can use AT&T Passpoint in various public locations such as airports, hotels, cafes, and other areas where Boingo Wi-Fi hotspots are available. These are widespread in urban and high-traffic areas.

Is AT&T WiFi Passpoint secure?

Yes, AT&T WiFi Passpoint offers enhanced security. It securely transmits your AT&T credentials to access the Wi-Fi network, ensuring your personal information remains protected.

Will using AT&T WiFi Passpoint cost extra on my bill?

No, if you have an AT&T data plan that includes Wi-Fi access, there are no additional charges for using AT&T WiFi Passpoint. It is part of your existing plan.

How do I set up AT&T WiFi Passpoint on my device?

Setting up AT&T Passpoint usually involves a simple one-time setup on your device. Just select the Passpoint network in your Wi-Fi settings and follow the prompts. Your device will remember these settings for future connections.

Can I use AT&T WiFi Passpoint on multiple devices?

Yes, you can set up AT&T Passpoint on multiple devices, provided they are included in your AT&T plan. Each device needs to be configured individually.

How do I know if I’m connected to AT&T WiFi Passpoint?

Your device’s Wi-Fi icon will indicate a connection. Often, the network name will include “Passpoint” or “Boingo”, signaling that you are connected through AT&T WiFi Passpoint.

Can I manage my AT&T WiFi Passpoint settings through the AT&T Smart Home Manager?

Yes, you can manage your AT&T WiFi Passpoint settings using the AT&T Smart Home Manager app. This app allows you to adjust various Wi-Fi settings.


AT&T WiFi Passpoint is a great way to stay online wherever you are. It is easy to use and has many hotspots, so you are always connected. Whether you are watching videos, surfing the web, or working, it keeps you online. Use this technology and enjoy being connected with just a click!