If you are a Shaw modem user, it is quite possible that you have already seen the flashing orange light on your modem. It happens from time to time and in most cases, it doesn’t last long. But, seeing the Shaw modem flashing orange for a longer period of time indicates that there is an issue.
So, let’s see what the flashing orange light means, what are the causes, and how to fix the issue.
What Does A Shaw Modem Flashing Orange Light Mean?
A flashing orange light on the Shaw modem means that downstream registration is currently underway.
This process is standard after rebooting the modem or reestablishing your internet connection. Just like the Shaw modem flashing green, this should only last for a brief period while your modem connects to the network.
If the orange light continues to flash for a longer period, it indicates an issue with the internet connection. The modem is having trouble locking onto a signal and completing the downstream registration.
If the Shaw modem is flashing green and orange it indicates a firmware upgrade happening at the moment.
Possible Reasons For Prolonged Flashing
It is normal to see the orange flashing light when your Shaw modem is trying to connect. But if it lasts long, it could be a symptom of several issues.
- ISP Issues – The problem could lie with your Internet Service Provider (ISP), in this case, Shaw. They could be experiencing technical difficulties or disruptions in your area.
- Device Issues – Sometimes, the modem itself may be faulty. Hardware or configuration issues, or outdated firmware, can make the orange light flash longer than usual.
- Cabling and Connection Issues – Improperly connected or faulty cables can also cause this problem.
How To Troubleshoot A Flashing Orange Light On Your Shaw Modem
If the Shaw modem continues to flash orange for longer than expected, it is time to troubleshoot.
Here are some tried and tested troubleshooting steps.
Check The Network Status
Before you check whether the modem is causing the issue or not, make sure your ISP is not causing the problem.
Shaw has a network status page where they report any outages or disruptions in their service. Visit this page to check for any known issues in your area that could be causing the orange flashing light.
Additionally, you can see whether other users are reporting issues on sites like Downdetector and similar. You can also contact Shaw support and see whether there is an outage in your area.
Restart Your Modem
One of the simplest yet effective methods of troubleshooting any tech gadget, including the Shaw modem, is to restart it.
Here’s how to do it.
- Disconnect the Shaw modem from the power source.
- Wait for about one to three minutes. This waiting period allows for any residual electricity in the device to dissipate. As a result, the modem will restart effectively.
- Reconnect your modem to the power source.
- Watch the Shaw modem lights as the device goes through its start-up sequence.
A simple restart can often resolve minor glitches and could be the solution you need.
Check Your Connections
If restarting the modem doesn’t resolve the issue, check your physical connections. Loose or damaged cables can affect the modem’s ability to connect to the network. Here’s what to do:
- Make sure all cables connected to your modem are secure. This includes the power cable, the coaxial cable, and the Ethernet cable (if you are using a wired connection).
- Check the condition of the cables. Look for any obvious signs of wear and tear, like fraying or kinks.
- If you suspect a faulty cable, try replacing it to see if this resolves the issue.
Factory Reset Your Modem
If you have followed the above steps and the issue is still present, it may be time to factory reset your Shaw modem.
A factory reset erases any custom settings on your modem and restores it to its original factory default state. If you are confident about this step here is how to do it properly. Otherwise, it may be better to move to the next step and contact Shaw support.
- Find the reset button, usually located at the back of your modem.
- Using a paperclip or pen, press and hold the reset button for at least 15 seconds, until the light starts flashing.
- Release the button and wait as your modem goes through its reboot sequence.
NOTE: Resetting your modem should be your last resort as it erases all the custom settings. You will have to reconfigure the modem after the reset.
Contact Shaw Support
If nothing helps, contacting Shaw support is the best option. They can help you with troubleshooting and guide you through more advanced steps.
If they determine that a faulty modem is causing the issue, they may send out a technician or arrange for a replacement modem.
To sum things up, the Shaw modem flashing orange light is a sign of downstream registration. While it usually lasts only a short period, prolonged flashing indicates a potential issue with your internet connection.
Try out the steps above to solve the problem. If you still need help, reach out to Shaw Support!