Another issue Xfinity users experience from time to time is the Xfinity gateway blinking green. It is a pretty stressful issue since the internet connection won’t work, just like with the orange blinking light on your Xfinity gateway.
In this article, we are going to explain what the green blinking light means, what are the possible causes and how you can fix it on your own. Of course, contacting Xfinity support is always an option but let’s try these solutions first.
Why is My Xfinity Router Blinking Green?
The Xfinity router is blinking green because it can’t register an upstream channel.
What may be the reason? Well, in general, the most common reasons are internet connection issues, ongoing firmware updates, or a malfunctioning gateway. Let’s find out more about each reason.
Internet Connection Issues
The most frequent reason for the green blinking light on Xfinity gateway is problems with your internet connection.
The gateway is most probably having problems connecting to your ISP because:
- Xfinity is down because of an outage, scheduled maintenance, technical problems and similar.
- The wiring is damaged, faulty or not connected properly
- Network settings are incorrect or there is just a glitch causing the problem.
Ongoing Firmware Update
In order to make the gateway work at its best and be protected from the latest online threats, Xfinity pushes firmware upgrades automatically. Therefore, their users don’t have to worry whether their gateway has the latest firmware version installed or not.
In some situations when the firmware is being updated you will see a blinking orange and green light on the gateway.
The best thing to do in such cases would be not to touch anything and just wait for the firmware upgrade to complete. This is just a temporary issue and you should see the solid white light once everything is over.
Another reason for the green blinking light can be a malfunctioning gateway. This includes problems with the wires and cables as well as with the power supply.
7 Ways To Fix The Xfinity Gateway Blinking Green
Understanding the Xfinity gateway lights can help you determine the problem and makes troubleshooting a bit easier. Here is a selection of solutions that have helped users most of the time.
Wait It Out
As we have already mentioned this can be just a temporary issue. It can be a firmware upgrade causing the green blinking light, a temporary glitch, or a quick fix on your ISP’s side.
Whatever the reason, try not to act immediately. Just wait until it completes. Of course, if you notice that it lasts for too long, you can start following the solutions presented below.
Is There An Outage In Your Area?
From time to time Xfinity service can be down for some reason causing the gateway to start blinking green. Before anything else, it is recommended to check whether this is causing the problem, and here are a few ways to do it.
From Xfinity’s Status Center – check the status of your internet connection from the Status Center on Xfinity’s official website.
Visit DownDetector.com – Users on this website and some similar ones, report issues with Xfinity and other ISPs in real-time. Check whether other users have similar problems.
From the Xfinity My Account app – As an Xfinity user, you most probably have this app installed on your smartphone. Open the app and check the Services app. If there is an outage in your area you should see a warning message.
If there is an outage, you can do nothing about it. Just wait until Xfinity resolves the issue and then you should see the solid white light again.
Reboot Your Xfinity Gateway
After you confirm that there is no outage in your area and that there is no firmware upgrade going on, you can start by rebooting the gateway. This simple procedure should fix any glitches in the settings and once the gateway boots up the issue should be resolved. At least this happens pretty often.
All you need to do is to disconnect the gateway from the power source by unplugging the power cable and connecting it again after 3-5 minutes. Once the gateway starts booting up, follow the bootup sequence and hopefully, the gateway should go past the blinking green light and end with a solid white light.
Check The Cables And Connectors
A detailed inspection of all the cables, wires, connectors, and splitters (if you have them) can potentially fix the issue.
If anything needs to be tightened, do it. If you notice a damaged cable or connector, replace it.
The problem should be resolved if you find something strange and tighten the connector or replace the cable.
Is Your Connection Suspended?
Consider the possibility that your internet connection issue may be due to an unpaid monthly subscription.
It’s essential to keep in mind that failing to settle your bills can result in the suspension of your Xfinity connection. To avoid this, I would highly recommend that you promptly renew your subscription to restore your internet connection. Otherwise, you may continue experiencing the blinking issue, which is unfortunately unavoidable.
Factory Reset The Xfinity Gateway
If nothing helps, resetting the gateway to the factory default settings can fix the issue. However, you need to be aware that this erases all the custom settings to the gateway and it has to be reconfigured. If you are OK with this, keep reading, if not, skip to the next solution.
To reset the Xfinity gateway, you need to press and hold the reset button for 30-60 seconds.
If you have the XB6 gateway you will need a toothpick or a similar non-metallic object to press the button. If you have the XB7 and XB8 gateway, you need to press and hold the WPS button.
When the gateway reboots, the factory reset process begins and the gateway should boot with the factory default settings. This process shouldn’t last longer than 10-15 minutes.
Once the gateway boots back, the solid white light should be on.
Contact Xfinity Support
If the factory reset doesn’t help, or you just feel uncomfortable doing that, you can always ask Xfinity support for help. Use their contact page or try the Chat function on their website. Make sure to explain the issue and they can help you remotely or send a technician to fix the issue.
Frequently Asked Questions
There are a few potential reasons why your Xfinity modem may be unresponsive: power outage, hardware failure, overheating, network congestion, outdated firmware, or incorrect configuration.
The Xfinity gateways XB6/XB7/XB8 gateways have a single LED light that changes color to indicate its status. A SOLID WHITE means the gateway is powered on and operating normally.
If your Xfinity gateway’s light is blinking green and orange, it may indicate an issue with the device’s connection to the internet. However, in some cases, it can indicate that there is a firmware upgrade going on at the moment.
To Sum Up
The Xfinity gateway blinking green can be unpleasant, especially if you need to have your internet connection up and running at the moment. However, it is possible to fix it on your own.
No matter what is causing the issue, you can try the solutions recommended in this article: check for an outage, reboot the gateway, check the cables and wires, or factory reset the gateway. In the end, reach out to Xfinity customer support.