Seeing the Xfinity gateway blinking blue can make you wonder what it means and whether it is a serious issue or not. In this article, we will cover topics such as the meaning of the blinking blue light on your Xfinity gateway, what to do when it blinks, and how to troubleshoot issues related to it.
No matter whether you’re a new Xfinity customer or a long-time user, this article will help you understand and resolve any issues related to the Xfinity gateway blue light.
The blinking blue light on the Xfinity gateway indicates that the WPS (Wi-Fi Protected Setup) feature is activated and the gateway is searching for a WPS-enabled device to connect to the network. It’s usually activated by pressing the WPS button on the gateway. However, if the blue light blinks for an unusually long time, it might suggest an issue that needs addressing.
Troubleshooting steps include:
- Check the WPS-Enabled device and see whether WPS is activated.
- Move the Device Closer
- Press the WPS button on the Xfinity gateway again to initiate a new pairing process.
- Restart the Xfinity Gateway
- Disable WPS Completely
- Factory reset the Gateway
- Contact Xfinity Support if the issue persists.
Why Is The Xfinity Gateway Blinking Blue?
The blinking blue light on the Xfinity gateway means that WPS is activated and the gateway is searching for a WPS-enabled device to connect to the network.
Normally it appears when you press the WPS button on the Xfinity gateway. However, if it appears all of a sudden or if it keeps blinking blue for much longer than usual, then there is an issue that requires your attention.
Xfinity Gateway Blinking Blue – Troubleshooting Steps
If you haven’t activated WPS or the Xfinity gateway LED light is blinking blue longer than usual, there is an issue that has to be resolved. The next few solutions have been tried and tested and have resolved the issue on most occasions.
So, let’s start with the simplest solutions first.
Check The WPS-Enabled Device
If you have pressed the WPS button on your gateway and the blue blinking light won’t stop, then you need to check whether WPS is enabled on the device you want to connect to. Also, check whether the device is turned on in the first place.
If WPS is enabled on the device then try the following solution.
Move The Device Closer
If the Xfinity gateway and the WPS-enabled device are too far from each other the WPS connection will fail. So, restart the WPS pairing process if necessary but move the WPS-enabled device closer to the gateway.
Restart The WPS Pairing Process
Another way to fix this issue would be to repeat the WPS pairing process again. There is a chance that this will fix the blinking blue light issue if the connection is successful this time.
Press the WPS button on the Xfinity gateway and the gateway will enter pairing mode for the next few minutes or until the connection is successful.
If it doesn’t find a device to connect, the blue blinking light should stop this time. If you have a WPS-enabled device you can try to connect it and see if it fixes the issue.
Restart The Xfinity Gateway
Restarting the gateway will stop the WPS pairing and any other process, and once the gateway boots up again, the blue blinking light shouldn’t appear.
To do this properly, you can disconnect the power cable of the gateway from the electrical outlet and then plug it back in after 1-3 minutes. This should stop any ongoing processes and erase any glitches that may be causing the issue.
Disable WPS Completely
WPS can be disabled on the Xfinity gateway admin settings page.
To access the Xfinity admin page, connect a smartphone or a computer to the network, and in the browser’s URL bar enter 10.0.0.1. After you press Enter or Return (depending on the device) you should enter a username and a password. Use admin for username and password for the password.
Click on the Login button and you should be taken to the Admin (At A Glance) homepage.
In the left-hand menu navigate to the Add Wireless Client page. To get there click on Gateway, then Connection, then on WiFi.
Click on the ADD WIFI PROTECTED SETUP (WPS) CLIENT. In the Add Wireless Client (WPS) page click on the Disable button next to WiFi Protected Setup (WPS).
After this, you shouldn’t see the blue blinking light on the Xfinity gateway.
Factory Reset The Gateway
If none of the above steps resolves the issue, you can perform a factory reset on the Xfinity gateway.
To reset the Xfinity gateway to its default settings, you can perform a factory reset by pressing and holding the reset or WPS button for 30-60 seconds.
This will erase all configurations, so it’s important to back up any important information beforehand. Keep in mind that you’ll need to set up and reactivate the gateway after the reset.
Contact Xfinity Support
If nothing helps, it is quite possible that the gateway is defective. However, before you rush into replacing the gateway it is good to contact Xfinity support and explain your issue. They can recommend some troubleshooting steps (probably covered in this article) or perform some remote diagnostic and connection testing.
As a last solution, they can send a technician to check the problem. If necessary replace the gateway and we are sure you will see the solid white light on your gateway which means your gateway is working properly.
Frequently Asked Questions
It’s advisable to wait for a short period to see if the blue blinking light will stop on its own. Nonetheless, if the blinking lasts too long, it’s a clear indication of an underlying issue that requires our attention. In such cases, refer to the solutions outlined above.
The best way to check this would be to try accessing the admin console using your web browser and the Xfinity gateway’s default IP address.
If you are unable to access the admin console, it may be necessary to contact Xfinity support.
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To Sum Up
In conclusion, the Xfinity gateway blue light can be a bit confusing but it can be fixed. In most cases, it is connected to the WPS functionality of the gateway so the first few troubleshooting steps should easily fix the problem.
By following the troubleshooting tips provided in this article, you can diagnose and resolve this issue. However, if you continue to experience issues with your Xfinity gateway, it may be necessary to contact Xfinity customer support for help.