Is your Cox WiFi not showing up on your devices? This is one of the issues Cox users complain about from time to time.
In this article, we are going to outline potential causes why your Cox WiFi network is not showing up on your device and give you step-by-step solutions. By the end of this article, you should be able to fix the issue on your own.
Why Isn’t My Cox WiFi Showing Up?
Before we start with the troubleshooting steps, it is important to identify some common reasons why your Cox WiFi is not appearing on your device:
WiFi Network Outage
Most of the times if your Cox WiFi is not working, the problem is not on your end. Network outages are a common issue and they can occur for many different reasons, like bad weather, technical issues, or scheduled maintenance.
Incorrect WiFi Settings
Another reason why you are not seeing your WiFi network on your device is because of incorrect settings on your device. These settings vary from your device is set to ignore your network to being unable to detect the WiFi signal.
The third thing to mention is the router or the modem because they can also be the reason why you aren’t seeing your WiFi network on your device. Perhaps the router or the modem is outdated, damaged or it just needs to be restarted.
Physical Obstructions Or Interference
And finally, physical obstructions like walls or appliances, as well as interference from other electronic devices, can also prevent your device from detecting the WiFi signal.
Troubleshooting The Cox WiFi Not Showing Up Issue
Now that we understand the reasons for this issue, it will be easier to go through the solutions and bring your Cox WiFi network back.
Check For Network Outages
The first step if Cox wiFi is not working is to check if there is a Cox network outage in your area. You can easily do this by logging into your Cox account online and visiting the Cox Outage Information page. Additionally, you can contact Cox support to ask if there are any reported or ongoing outages.
And finally, you can visit the Cox page on Downdetector.com and see if other users have reported any issues with their services.
Reboot Your Modem/Router
If there is no outage at the moment, the next thing to do is to reboot the modem or the router.
- Unplug the modem/router from its power source.
- Wait for about 2-3 minutes.
- Then plug it back in.
It is surprising how many issues a simple reboot can solve by clearing the device’s memory and allowing updates to install.
Check Your Router Settings
In some cases, your WiFi issue may be caused by the incorrect settings on the router itself. It’s possible that the WiFi function is disabled, making your Cox WiFi network invisible to your devices.
To verify this, login to your Cox router using your web browser. You can follow our Cox router login guide or if you are familiar with the login process, here is a brief explanation:
- Connect to your router either through an Ethernet cable or via a secondary WiFi network (if available). You can also use the WPS button on your Cox router to connect.
- Open your web browser and type 192.168.0.1 in the address bar.
- Enter the admin username and password. If you haven’t changed these details, they’ll be the default ones provided by the manufacturer. Check the router’s manual or label or use the following ones: username – admin, password – password).
- Once logged in, look for the ‘WiFi’ or ‘Wireless’ settings menu. The layout and terminology will vary depending on your router model.
- If you find an option indicating that your WiFi is turned off or disabled, enable it.
- Don’t forget to save any changes before you exit the settings page. Afterward, check to see if your Cox WiFi is now visible to your devices.
Relocate Your Modem/Router
Sometimes, the location of your modem/router can impact your WiFi signal. Make sure to place the modem/router in a central location within your home. And make sure there are not many physical obstructions like walls or large appliances.
Additionally, you should try to move the router/modem away from electronic devices that could cause signal interference, such as cordless phones, baby monitors, or microwaves. Or move those devices away from the modem/router.
Update Your Modem/Router
If your modem/router is outdated, it may have problems providing a strong and reliable wireless signal.
Each time a new firmware upgrade becomes available it comes with some security and performance updates. Therefore, it is good to check if there is a new firmware version available from time to time.
Also, if your equipment is older or consistently causing problems, it may be good to consider upgrading to a newer model.
Other Things To Check Before Contacting Support
There are a few other things to check before getting in touch with Cox support.
1. If you can’t see your Cox WiFi on a laptop it is possible that you have enabled 5GHz only and your laptop doesn’t support 5GHz connections. Login to your Cox router and enable 2.4GHz and see whether ti shows up on your laptop.
2. Login to your Cox router/modem and check whether Hide SSID is checked in the router settings. If it is, it means your SSID (Network name) is hidden and once you uncheck it and save the settings, you should see your WiFi network name.
Contact Cox Support
In the end, if nothing works there is always an option to get in touch with Cox support. They can check the issue and try to fix it remotely or give you some guidance on what to do. Eventually, they can schedule a service visit if Cox WiFi is not working.
You might be interested to read: Cox Panoramic WiFi Keeps Disconnecting: Troubleshooting Steps
Frequently Asked Questions
There could be several different reasons why your Cox WiFi isn’t showing up. This could be due to a network outage, incorrect WiFi settings on your device, modem or router issues, or physical obstructions and interferences.
If there’s a Cox network outage in your area, you will have to wait until the issue is resolved by Cox. You can check the status of the outage and estimated fix time by logging into your Cox account online or by contacting Cox customer service. Once everything is fixed the Cox router light should turn solid white.
To reboot your Cox modem or router, simply unplug the power cord, wait for about 2-3 minutes, and then plug it back in. This can often fix minor connectivity issues, including your Cox WiFi not working.
Fixing the ‘Cox WiFi not showing up’ issue can be a hassle, but you should be able to restore your internet connection by following the solutions presented in this article.
Try the solutions and there are great chances that your Cox WiFi will be up and running in no time. And if you are still experiencing issues, contact Cox support.